There have been two major tectonic shifts in the communications services world: the shift to the cloud for technology infrastructure and the focus of the core business on innovating services. In the gray undefined area between the cloud and the consumer is middleware. Alcatel-Lucent, industry giant and supplier of choice to the world’s telcos, is laying down huge bets in this space. We talk with the company’s leader about why the industry’s future for services innovation lays in the middle.
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